At The Ave, our goal is to ensure fast, secure, and reliable delivery for all orders placed on our website. Please review the details below for information about our shipping process.
Order Processing
- All orders are processed within 1–2 business days
- Orders are not processed or shipped on weekends or U.S. public holidays
- Once your order is shipped, you will receive a shipping confirmation email including a tracking number
Shipping Methods & Delivery Time
We currently offer shipping services across the United States:
- Standard Shipping: 3–5 business days
- Expedited Shipping: 2–4 business days
- Overnight Shipping: 1–2 business days
Shipping costs are calculated at checkout and depend on your delivery address and selected method.
Free Shipping
We offer Free Standard Shipping on U.S. orders over $75.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can monitor delivery progress using the carrier’s tracking system.
Shipping Limitations
Currently, we only ship within the United States.
Delivery Delays
Please be aware that delivery times may be impacted by:
- Carrier delays
- Weather conditions
- Seasonal volume
- Other unforeseen events
Once the package is handed over to the carrier, the carrier assumes responsibility for delivery.
Incorrect Shipping Information
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders delivered to addresses incorrectly provided by the customer.
Lost, Missing, or Damaged Packages
If your order is lost or arrives damaged:
- Contact us within 48 hours of the delivery issue
- Email: support@aveonjeff.com
We will assist in filing a carrier claim and provide a replacement or refund where applicable.
Contact Information
If you have any questions or need support regarding shipping, please contact us:
📍 The Ave
1753 Jefferson Ave SW
Birmingham, AL 35211, United States
📞 +1 (205) 365-9174
✉️ support@aveonjeff.com