At The Ave, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to make the return process simple and transparent.
30-Day Return Window
You may request a return or exchange within 30 days of delivery if:
- The item is unused, unworn, and in original condition
- All tags, labels, and packaging are intact
- You can provide proof of purchase (order confirmation/receipt)
Returns that do not meet these conditions may be rejected.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Underwear, socks, and intimate apparel
- Gift cards
- Clearance or final-sale items
Refunds
Once your return is received and inspected, we will notify you of the approval status:
- Approved refunds are issued to the original payment method
- Refund processing typically takes 5–10 business days
- Shipping fees are non-refundable
- If free shipping was provided, a standard shipping fee may be deducted from the refund
Exchanges
If you need a different size or variant, we will gladly provide an exchange if stock is available.
If the requested item is out of stock, a refund will be issued instead.
Return Shipping Responsibility
- Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect
- For such cases, contact us immediately and we will cover the return shipping cost
How to Request a Return
To start your return, please contact us:
Include:
- Your order number
- The reason for return
- Photo evidence if the product is damaged or incorrect
Our team will provide the return address and instructions.
Once the product is received and inspected, we will complete your refund or exchange.
Need Help?
We are always available to assist you:
📞 +1 (205) 365-9174
✉️ support@aveonjeff.com