At The Ave, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return or exchange. To be eligible:
- Items must be unused, unworn, and in the same condition that you received them.
- Items must be returned in their original packaging with all tags attached.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final-sale items
- Underwear, socks, and other intimate wear (for hygiene reasons)
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be issued back to your original payment method within 5–10 business days.
- Shipping charges are non-refundable.
- If you received free shipping, the original shipping cost may be deducted from your refund.
Exchanges
Need a different size or style? We’re happy to exchange your item if stock is available. If the item is unavailable, a refund will be processed.
Return Shipping
- Customers are responsible for return shipping costs unless the item was defective or we sent the wrong product.
- For defective or incorrect items, please contact us immediately and we will cover the return shipping.
How to Start a Return
- Email us at support@aveonjeff.com with your order number and the reason for return.
- Our support team will provide instructions and a return shipping address.
- Send your item back securely packaged.
- Once we receive your return, we’ll process your refund or exchange.
Questions?
If you have any questions about our Refund & Returns Policy, please contact us:
📞 +1 (205) 365-9174
✉️ support@aveonjeff.com